Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

IT HELPDESK TECHNICAL SUPPORT

RM 4,000 - RM 4,000 / month

Apply on

FastJobs

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

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JOB ROLE OVERVIEW:

The role of the IT Helpdesk Technical Support: Integrated Service Operations is to provide service desk functions to services offered to clients. This is achieved by incident management, & problem management and provide effective communications.

The officer is also responsible in upkeeping information in CMDB and ensuring all operations are done according to the set KPI, policy & procedures.

Communication, analytical thinking is essential to help identify, communicate to resolve issues.

RESPONSIBILITIES:

Responsibilities:

  • Provide Tier 2 Support for customers via phone and email, snow, whatsapp, team
  • Provide technical assistance for questions and problems and help fix issues
  • Follow up with customers to ensure full resolution of issues
  • Create and monitor service tickets in FreshService
  • Train other staff members on troubleshooting and diagnosing problems
  • Write, edit, and revise training manuals for new and updated software
  • Corroborate and validate data from multiple sources
  • Perform user acceptance testing for releases and maintenance
  • Diagnose system errors and other issues
  • Consult with Tier 3 support to assist with advanced IT issues
  • To perform general service desk operation function including incident management, event management, problem management & reporting
  • Ticket management to track and record activity, resolution of incidents and completion of inquiries

Qualifications:

  • 1-2 years’ experience working in a Service Desk/Help Desk environment
  • Knowledge of ITIL Framework, ISO 20000 and CMMI Service
  • Very good experience working with OS 365 applications such as Outlook, Teams, SharePoint etc.
  • Prior working experience with creating, managing OS 365 accounts including mailbox creation etc.
  • Strong computer skills, especially with experience on Dell laptops
  • Ability to troubleshoot and diagnose IT problems
  • Familiarity with supporting applications hosted on Azure
  • Familiarity with both PC and Mac, experience with different browsers
  • Familiarity with SolarWinds N-Able solutions, Trend Micro File/Disk Encryption, SolarWinds Take Control Plus
  • Good customer service skills, ability to communicate effectively to help customers fix their issues and feel satisfied with the experience
  • Experience responding to requests for IT support from employees and tracking these problems using the Fresh service ticketing management system until complete resolution is attained
  • Detail-oriented including updating all service tickets with detailed notes
  • Good writing and editing skills to aid in writing and updating manuals
  • Ability to identify the gaps within the existing operating procedures and fill them
  • Having a record of creating, developing and documenting best practices in order to educate users
  • Experience in troubleshooting hardware and software problems and providing effective solutions
  • Proactive and excited to learn new things
  • Experience with Mac OS would be a plus
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