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Marketing Assistant (Mandarin Speaker)

RM 2,600 - RM 4,000 / Per Mon


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Customer Service:

  • Respond promptly and professionally to customer inquiries via phone, email, and in person.
  • Resolve customer complaints and issues with empathy and efficiency, ensuring high levels of customer satisfaction.
  • Maintain detailed records of customer interactions and transactions.
  • Assist customers with product/service information, order processing, and troubleshooting.
  • Conduct follow-up communications to ensure resolution and customer contentment.
  • Assist with membership issues, including handling inquiries, processing new memberships, renewals, and troubleshooting membership-related problems.

    Marketing:

    • Assist in the development and implementation of marketing campaigns across various channels (email, social media, content marketing, etc.).
    • Create engaging and relevant content for marketing materials, including newsletters, blog posts, and social media updates.
    • Monitor and analyze marketing metrics to assess the performance of campaigns and suggest improvements.
    • Collaborate with the marketing team to identify new opportunities for customer engagement and growth.
    • Conduct market research to understand customer needs, preferences, and trends.

  • Bachelor’s degree in Marketing, Business, Communications, or a related field.
  • Welcome fresh gradated
  • Able to communicate in Mandarin, Bahasa Malaysia and English
  • Proven experience in customer service and/or marketing roles.
  • Strong communication and interpersonal skills.
  • Mandarin speaker is required due to business nature (TIDAK HALAL)
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Proficiency in Microsoft Office
  • Own transport
  • Yearly Performance Bonus
  • Group Insurance Coverage
  • Staff purchase discount & vouchers
  • Medical Benefit
  • Company overseas trip
  • EPF / SOCSO / PCB
  • Training provided
  • Company trip
  • Annual leave
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