Sales Coordinator cum Logistic | Puchong

The hiring company is looking for a Sales Coordinator cum Logistic to oversee customer order management, sales coordination, and ensure timely deliveries and customer satisfaction. The role involves working closely with cross-functional teams including sales, supply chain, production, and accounts to facilitate smooth operations, while maintaining high standards of customer service and meeting performance targets.

Responsibilities:

• Handle customer enquiries, coordinate with the sales team for quotes, and manage opportunity conversions.
• Oversee end-to-end customer order processing, from order receipt to invoicing, ensuring timely deliveries and account receivables.
• Collaborate with supply chain, production, warehousing, and other departments for material availability, dispatches, and new product development (NPD).
• Coordinate with the customer, sales, and accounts teams for payment collection and maintaining financial accuracy.
• Manage customer relationship management (CRM) systems and enterprise resource planning (ERP) tools for order processing, invoicing, and case management.
• Adhere to standard operating procedures (SOPs) for customer account creation, price updates, credit deviation, and complaint resolution.
• Assist with inside sales coordination to meet sales targets, ensure on-time deliveries, and manage accounts receivables.
• Maintain accurate and up-to-date customer and material data.
• Contribute to customer service improvement projects and implement best practices.

Requirements:

• Minimum of 3 years' experience in customer service and sales coordination in a global company.
• Bachelor’s Degree or Diploma in Business Administration or a related field (preferred).
• Proficient in MS Office and ERP systems, with experience in customer order management.
• Strong communication and interpersonal skills to effectively handle customer and internal team correspondence.
• Customer-focused, with a proven track record of meeting service levels and achieving business performance goals.
• Excellent multitasking and time management skills.
• Self-driven, adaptable, and a collaborative team player who thrives in fast-paced environments.
• Proficiency in English and the local language (preferred).
• Ability to learn quickly, adapt to changes, and solve problems efficiently.

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus