Player support

#BeMore Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top reasons to work with TDCX: - Attractive remuneration, great perks, and performance incentives. - Comprehensive medical, insurance, or social security coverage. - World-class workspaces. - Engaging activities and recognition programs. - Strong learning and development plans for your career growth. - Positive culture for you to #BeMore at work. - Easy to locate area with direct access to public transport. - Flexible working arrangements. - Be coached and mentored by experts in your field. - Join a global company, winner of hundreds of industry awards. What’s your mission? We are the Largest and Leading Business Process Outsourcing (BPO) in Asia! At TDCX Malaysia, beyond professional growth, you may look forward to personal growth and building friendships across 57 different nationalities at our TDCX Malaysia office. Our client is one of the world’s largest Mobile Game Production Company. Their dream is to create games that as many people as possible play for years and that are remembered forever. It's your chance to make dreams come true and make yours come true – making game Players Support a career. If you love to think, talk, play, and make games, this is the role for you and join us as a Pioneer! You will be equipped with the training you need to be successful in your role and grow with us as a future leader. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX. In This Role, In your first 3 months: - Our Client believes that games have the power to bring people around the world together and closer to each other. We also believe in bringing our diverse talent pools together – right from the start! You will be introduced to TDCX Malaysia, Values and Culture, through our structured Induction Program. - We would like to create a work experience built on trusting you to do what makes sense and what is right for you. You will receive world-class and structured training to equip you with the right knowledge and skills for the role. In 6 months: Like any gameplay, your leader will set clear goals for you to unlock. But you will not be alone in this journey! You will assemble with your team buddies to make sure millions of players around the world have the best player experience and community experience possible. Who are we looking for? - Luring you in with glitter, glamour, and gems is not what we seek to do. Together with our client, we believe you to fully enjoy your time here, so we structure our rewards and growth plan for you to serve this purpose. We start by perceiving you as a human being, not a resource and hope you would share the same values. - A swag for pop culture and a good articulation in the English & Japanese languages would be helpful for you to interact with millions of players around the world. - Candidate must possess at least a high school graduate, or bachelor’s degree in any field. - Preferably 1 - 2 years of experience in the Customer Support role, however fresh graduates are welcomed - Strong time management skills. - Motivated to exceed expectations. - Strong communicator with an emphasis on effective listening and empathizing with customers. - Strong critical thinking and decision-making process to identify the needs and wants of our players. - A focus and passion for resolving issues for gamers. Requires speakers for Korean market with native level of language profeciency.