QA -Japanese Speker Customer Service

日本人のQA をマレーシア・ペナンで募集中です

Reservation Project- Quality Assurance

日本語ネイティブ／ペナン・マレーシア

Qualifications

• Bachelor’s degree or equivalent diploma in any discipline.
• Candidate must be able to work on rotational shift.
• Minimum 1 years’ experience as QA in call center.
• Must be proficiency in English & Japanese in terms of written, reading and speaking.
• Able to start work immediately after EP Approval is preferred.

Responsibilities

• Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.
• Make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations.
• Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
• Package, deliver, and at times present key findings and briefings.
• Conduct evaluations to identify areas of improvement.
• Monitor, analyse & audit trainees’ performance and call out any unusual trends.
• Identify training needs by working with operations team and QA.

Location：Penang、Malaysia

Salary：RM10,000～

Time：24*7 Rotational shift

Job Type: Full-time

Pay: From RM10,000.00 per month

Experience:

• QA/QC: 1 year (Required)

Language:

• Japanese (Required)