(December Intake) Customer Service Agents - Digital Banking
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Digital Banking Customer Service Agents (Immediate Hiring)
Join our team and become a vital part of our digital banking customer service! We are looking for dedicated and enthusiastic individuals to assist our customers with their banking needs.
Nature: Banking Call Center
Position: Customer Service Executive
Full-Time position: 12 Months Contract
Working Location: CP Tower, Petaling Jaya
Basic Salary: RM 2,400- RM3,000 ( Monthly)
Language Allowance: RM 500 (mandarin speaker only)
Shift Allowance: up to RM 300
KPI Allowance: depending on performance up to RM 600
Training 3 weeks provided
Working Days: Monday – Sunday (5 working days & 2 rotational off days )
Working Hours: (7.00 am - 4.00 pm, 9.00am - 6.00pm, 02.00 pm - 11.00pm, 10.30pm - 7.30am)
Job Description:
1. Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.
2. Providing accurate information and resolving customer issues related to digital banking products and services.
3. Maintaining a high level of product knowledge to effectively support customer need
4. Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
5. To meet the Key Performance Indicator (KPI) monthly.
6. Collaborating with cross-functional teams to improve processes and customer experience.
7. Demonstrating empathy and understanding when dealing with customers.
8. Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
9. Respond to customer inquiries via email in a timely and professional manner.
Job Type: Full-time
Pay: RM2,400.00 - RM3,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Application Question(s):
- Do you have any inbound call center experience?
- What is your expected salary?
- Able to work on rotation day and hours basis ?
- Are you able to start immediately ?