Epicareer Might not Working Properly
Learn More

Help Desk Support Specialist

Salary undisclosed


Original
Simplified

Job description

Join HECTADATA Sdn Bhd as a Helpdesk Support Specialist!

Company Overview: HECTADATA Sdn Bhd is a premier custom enterprise solutions provider, based in Brickfields, Kuala Lumpur. Our technology and platform-agnostic approach make us a preferred partner for government bodies and multinational corporations. Our expertise spans cloud and systems integration, data intelligence, AI and ML solutions, mobile and web app development, PowerApps development, GIS development, digitalization, and cybersecurity services. We are committed to global expansion while maintaining our dedication to people and society through CSR initiatives.

About the Role: We are urgently seeking an entry-level Helpdesk Support Specialist for our client in Cyberjaya. This role is ideal for fresh graduates eager to dive into IT support and gain valuable hands-on experience.

Why Join Us?

  • Training: Comprehensive training on software functionality, context, and usage.
  • Support Materials: Handbook/manual and support materials to assist end users effectively.
  • Career Growth: Opportunity for professional development and career advancement.
  • Supportive Environment: Join a dynamic team committed to excellence.
  • Hands-On Experience: Gain valuable experience in IT support.

What you will be doing (Key Responsibilities):

  • Technical Assistance: Provide support to users experiencing system issues, assisting with account setup, login problems, and password resets.
  • User Guidance: Offer guidance on effectively using system features and functionalities.
  • Issue Tracking: Document and track user-reported issues and resolutions.
  • Collaboration: Work with technical teams to escalate and resolve complex issues.
  • Knowledge Update: Stay updated with system updates, upgrades, and changes.
  • Security Compliance: Ensure compliance with security protocols and data protection regulations.
  • Customer Interaction: Maintain a positive, customer-oriented attitude in all user interactions, answering incoming calls and addressing inquiries promptly and courteously.
  • Additional Support: Perform any additional tasks instructed by management to support the help desk's smooth functioning.

Ready to kickstart your IT support career? Apply now and become a part of our dedicated team at HECTADATA Sdn Bhd!