Front Desk Representative

We are a fitness community in search of a Front Desk Representative

Job Brief:

We are hiring a Front Desk Representative who is able to undertake receptionist duties. Our Front Desk rep is expected to attend to the needs of our customers in addition to other administrative tasks.

The ideal candidate will have a pleasant, helpful and friendly personality whilst being able to communicate clearly to customers. We expect our Front Desk to manage customer enquiries, complaints and requests in both a calm and polite manner.

Our main goal at Front Desk is to always provide attentive and respectful service. We prioritise making our customers feel valued and at home whilst on our premises.

Responsibilities:

Greet customers warmly in addition to providing welcome tours to newcomers
Manage class enrolment and process customer payments accurately
Opening and/or closing up our premises depending on shift
Attend to customer enquiries both in person and through the phone
Address and keep note of customer complaints
Keep front desk and entrance area tidy and presentable
Monitor gym cleanliness

Requirements and Skills:

Personality traits: Pleasant, helpful, friendly, trustworthy, proactive
Have good and clear spoken English
Have basic knowledge in using a computer
Tidy and well presented in terms of appearance
Punctual when starting a shift
Available on weekdays and weekends (shift hours can be negotiated)
We accept those who are high school leavers and above in terms of age
No prior work experience as a front desk representative required although we very much welcome a candidate who understands the importance of good customer service

Perks:

RM8/hour pay
Free use of our workout facilities during non-shift hours
Working with a young and easy-going team

Find out more about us!

Visit our website at www.passionfitmy.com or follow us on Instagram @passionfitmy

Reach out to us for this role!

DM us on Instagram
Call us at +603 2181 3983

Job Types: Part-time, Student job

Pay: RM8.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• Flexible schedule
• Gym membership
• Professional development

Schedule:

• Afternoon shift
• Early shift
• Evening shift
• Monday to Friday
• Night shift
• Weekend jobs

Supplemental Pay:

• Overtime pay

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Education:

• STM/STPM (Required)

Language:

• English (Required)

Expected Start Date: 11/23/2024