Store Supervisor (MyTown)

• Oversee the smooth running of daily operations at myBurgerLab outlets, including shift scheduling and store cleanliness.
• To ensure the store operates as efficiently as possible.
• Be the champion of excellent customer service in the store by consistently deliver a warm, welcoming, and enjoyable experience for every customer, handle any complaints or issues swiftly, and ensure our service is as speedy as IT is friendly.
• Assist in developing, managing, and leading a high-performing team. This includes onboarding new team members, providing ongoing training, scheduling, and offering performance feedback regularly. The leadership should cultivate an environment of respect, cooperation, and positivity.
• Ensuring the quality and consistency of our products is key to success.
• Uphold our standards of food quality and presentation, and ensure that all products are served with the highest standards according to Standard Operating Procedures.
• Manage inventory effectively, maintain our strict quality control procedures, and deal swiftly with any issues that arise.
• Ensure all safety guidelines and protocols are followed within the store and oversee the proper use, maintenance, and cleanliness of all store equipment.
• Regularly train the staff about safety regulations, conduct safety drills, and maintain an emergency response plan.
• Create a balance between providing exceptional service and maintaining speedy operations.
• Execute strategies and tasks that enhance quick and accurate product and service without compromising on customer experience or product quality.

Job Requirements:

• Minimum SPM/ STPM/ Diploma or any higher qualifications.
• Minimum 1-2 years of experience in a supervisory role in food and beverage industry or related field.
• Experience in a fast-paced restaurant or retail environment is preferred.
• Friendly and engaging personality, with the ability to create a welcoming environment for both staff and customers.
• Excellent communication and interpersonal skills, with the ability to interact effectively with a diverse range of people.
• The capacity to handle pressure and solve problems in a calm and efficient manner, demonstrating patience in challenging situations.
• A willingness to learn and adapt to new procedures, with the ability to quickly understand and apply new information and skills.
• The ability to work effectively as part of a team, demonstrating a cooperative attitude and promoting a harmonious work environment.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays, to meet the industry needs.
• This role will be based at myBurgerLab Mytown.

Job Type: Full-time

Pay: RM2,200.00 - RM2,300.00 per month

Benefits:

• Additional leave
• Health insurance
• Meal allowance
• Professional development

Schedule:

• Day shift
• Night shift