Customer Support Specialist
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Job Responsibilities: - Perform client screening (Know-Your-Client) process. - Respond to incoming customers’ calls, live chats, or emails. - Perform Introducing Broker (IB) setting related and enquiries. - Perform sales profile maintenance. - Process funding-related adjustment and enquiries. - Prepare posters and publish notices to clients. - Responsible for finance software account setting operations, such as MetaQuotes (MetaTrader 4, MetaTrader 5). - Respond to issues and enquiries promptly through emails and Microsoft Teams chats etc.. - Communicate and coordinate issues with various departments, collect feedback, and put forward optimization plans and implement them. - Escalate to team leader upon detection of error and shortcomings in the existing processes. - Excel in daily tasks by keeping up to date on changes to processes/systems/campaigns. - Embrace DOO core values and embedded them into the day-to-day tasks when serving sales and dealing with stakeholders. - Understand company's products and introduce to customers. - Conduct market research to identify selling possibilities and evaluate customer needs. - Handle accurate documentation and collect feedbacks / recommendations from customers. - Assist in preparing reports and present to the management. - Provide assistance and guidance for juniors and new joiners. Job Requirements: - Possess at least a Diploma in any field. - At least 4 years and above of relevant working experience. - Proficiency in one of the languages (Thai, Vietnamese, Arabic, Portuguese, Spanish, Japanese and Korean) is a must. - Able to work 24-hour shifts. - Have a good sense of customer service/sales. - Having trading experience will be an added advantage.
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