Service Desk / Technical Support - L1

We are seeking an individual to fit the role of a Service Desk Analyst to join our team.

The responsibilities are wide-ranging and varied. It is necessary to be able to communicate clearly and effectively with all areas of the business. At the forefront of the company operations, the Agent will be responsible for maintaining and developing high standards of service.

All aspects of the role will be customer-centric and to offer the best customer service in the industry. It is a must to be focused on what will give the customer the best possible experience from the site and world-class customer service in a competitive world.

Responsibilities

• Record all calls from end-users and project members via official channels
• Facilitate all communication (inbound and outbound), system related messages, user satisfaction surveys, user enquiries and status calls
• Provide system support and resolve first tier calls
• Maintain system access control
• Record and transfer calls to specialist or other relevant team members if first tier cannot resolve immediately or if investigation is required
• Re-route all calls meant for other transversal service/help desks via official channels
• Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner
• Any other duties deemed reasonable and required as part of the day to day role

Requirements

• Around 1-2 year of technical support experience in a call center environment
• Solving problems attitude
• Proficient in English language
• Works independently with minimal supervision or direction
• Troubleshoot and repair simple network problems, including internet browser software
• Troubleshoot and repair common computer hardware problems
• Onsite work at G Tower
• Ability to work on rotational shift i.e. 7am-4pm, 1pm-10pm and 10pm-7am MYT

Job Type: Full-time

Pay: RM2,500.00 - RM3,600.00 per month

Benefits:

• Health insurance

Schedule:

• Rotational shift

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• On a scale of 1 to 10, with 10 being the highest, how would you rate your fluency in English?
• If you are selected for the position, when would you be available to start?
• What is your current/most recent gross fixed salary?
• What is your expected gross fixed salary?

Experience:

• L1 service desk / technical support: 1 year (Required)
• Call Center: 1 year (Required)

Location:

• Kuala Lumpur (Preferred)