Customer Service Executive

RM 2,000 - RM 4,000 / Per Mon

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Act as the primary point of contact for customers, addressing inquiries, handling complaints, and ensuring excellent service throughout the customer journey.
Oversee logistics handovers, including managing shipment schedules, tracking orders, and ensuring timely delivery to meet customer expectations.
Accurately record and maintain customer and logistics data, preparing reports to track service efficiency and delivery accuracy.
Proactively address customer issues related to logistics and service, offering effective solutions to enhance satisfaction.
Provide additional support with document organization, coordinating with internal teams to streamline communication and logistics processes.

Able to speak in English.
Prior experience in a customer-facing role, especially in logistics or administration, is preferred.
Strong verbal and written communication skills to engage professionally with customers and resolve issues effectively.
Ability to assess issues quickly and implement solutions to maintain a high level of customer satisfaction.
Detail-oriented and capable of managing multiple tasks, balancing customer service with logistics coordination.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).