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Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
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  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
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  4. Scroll down and click on JavaScript.
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Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

WALK-IN Customer Service Executive (Contact Centre) 15 Nov 2024

Salary undisclosed

Apply on

Linkedn
Original
Simplified
Description

[Walk-in Interview] Customer Service Executive (Contact Centre)

Date: Friday, 15 November 2024

Time: 9.00am - 12.00pm and 2.00pm - 4.00pm

Location: 4th (3A) Floor, Wisma Lee Rubber, 1 Jalan Melaka, 50100 Kuala Lumpur (next to Masjid Jamek LRT station)

Services
  • To attend to inbound calls enquiries over various range consumer financial products and services
  • To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries.
  • To provide personalized customer service to customers, whilst maintaining a professionalism and a proper phone etiquette

Quality Assurance
  • To achieve first call resolution where possible and follow up with customers on unresolved issues.
  • To perform after call duties and quality assurance in accordance to the set procedures with zero defect
  • To consolidate and provide customer’s feedback to respective business partners for improvements and enhancements

Alternative Channels and Cross-Selling

  • To introduce and create customer awareness on self-service/automated banking channels
  • To cross-sell bank products and services when appropriate

Compliance
  • To ensure adherence and full compliance with Group Policy and Standards, local laws and regulations and control and procedures of the bank

Job Qualifications
  • Degree Holders – related working experience preferred; however, fresh graduates are welcomed to apply; diploma holders – minimum of 1 year of working experience in Contact Centre and /or Consumer Financial Services (Banking)
  • Possess customer centric / strong customer service mindset
  • Committed and a good team player with willingness to step into a leadership role
  • Independent and resourceful with the ability to thrive under pressure
  • Meticulous, well organized and has the ability to solve problems
  • Able to multitask and manage time effectively
  • Willing to work on shift rotations (24/7) which includes Public Holidays

Primary Location

Malaysia-Kuala Lumpur-Kuala Lumpur

Job

Customer Service Executive

Organization

MAL E2P - Contact Centre - Hub (DH)

Schedule

Permanent

Full-time

Job Posting

05-Nov-2024, 11:27:23 PM
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