Epicareer Might not Working Properly
Learn More

Customer Service - SG ( Simplified Mandarin)

  • Full Time, onsite
  • Manpower Staffing Services (Malaysia) Sdn. Bhd.
  • Kuala Lumpur, Malaysia
RM 3,500 - RM 4,500 / Per Mon


Original
Simplified
  • Responding or making follow-up calls or emails to customers to learn about and address their needs, complaints, or other issues with products or business.
  • Process orders, refunds, forms, and application; including proper documentation according to standard operating procedures.
  • Responding efficiently and accurately to Distributors or customers, explaining Company’s policies and procedures together with possible solutions, to help the customers feel supported and valued.
  • Building relationship with Distributors or customers and listening to their feedbacks or concerns to improve Distributors and customer retention.

    Additional:

    • Maintain high degree of confidentiality.
    • Understand and adhere to all policies and procedures, compensation plan
    • Perform other duties or ad hoc projects as assigned or needed

      Please reach out to Payal at [email protected] or via WhatsApp at +6010-9638689 with your resume for more details

Position Title: Customer Service Representative (Mandarin - Simplified)

Working Timings: Mon to Fri (11 AM to 8 PM)

Work Location: Bangsar South, KL. (Close to Public Transport)

  • Language: Mandarin - Simplified. (Speaking, Writing)
  • Work Type: WFO
  • Education - SPM holders can also apply, but would need min 1 year of CS experience.
  • Fresh Graduates with 6 months - 1 year of CS experience can also apply

    Qualifications/Knowledge, Skills & Abilities Requirements

    • Superior listening, verbal, and written communication skills in both English and Mandarin.
    • Mandarin speaking candidates are encouraged to apply as jobs require dealing with Chinese speaking customers.
    • Ability to handle stressful situation appropriately.
    • Customer-oriented with professionalism.
    • Strong multitasking, time management, and target achieving skills.
    • Basic computer knowledge and working knowledge of order entry system.

  • 15 days Annual Leave.
  • Permanent Position.
  • Salary RM 4000- 4500 based on experience
  • General working hours -Mon to Fri (11 AM to 8 PM)
  • Near public Transport
Similar Jobs