Customer Service - SG ( Simplified Mandarin)
- Responding or making follow-up calls or emails to customers to learn about and address their needs, complaints, or other issues with products or business.
- Process orders, refunds, forms, and application; including proper documentation according to standard operating procedures.
- Responding efficiently and accurately to Distributors or customers, explaining Company’s policies and procedures together with possible solutions, to help the customers feel supported and valued.
- Building relationship with Distributors or customers and listening to their feedbacks or concerns to improve Distributors and customer retention.
Additional:
- Maintain high degree of confidentiality.
- Understand and adhere to all policies and procedures, compensation plan
- Perform other duties or ad hoc projects as assigned or needed
Please reach out to Payal at [email protected] or via WhatsApp at +6010-9638689 with your resume for more details
Position Title: Customer Service Representative (Mandarin - Simplified) Working Timings: Mon to Fri (11 AM to 8 PM) Work Location: Bangsar South, KL. (Close to Public Transport) Qualifications/Knowledge, Skills & Abilities Requirements
- 15 days Annual Leave.
- Permanent Position.
- Salary RM 4000- 4500 based on experience
- General working hours -Mon to Fri (11 AM to 8 PM)
- Near public Transport