Operations & Branch Manager

Operational Management:

• Oversee day-to-day operations of the pro shop, ensuring efficient workflow and excellent customer service.
• Manage inventory, including ordering, receiving, and merchandising pickleball equipment and apparel.
• Implement and maintain operational policies and procedures to ensure compliance with company standards.

Team Leadership:

• Recruit, train, and supervise staff, fostering a positive and productive work environment.
• Conduct regular performance evaluations and provide constructive feedback to team members.
• Organize team meetings and training sessions to promote knowledge of products and customer service excellence.

Customer Relations:

• Build and maintain strong relationships with customers, ensuring their needs are met and enhancing their shopping experience.
• Address customer inquiries and resolve issues promptly and professionally.
• Organize and promote community engagement events, such as clinics, tournaments, and social gatherings.

Financial Management:

• Monitor financial performance, including budgeting, forecasting, and expense control.
• Prepare reports on sales, inventory, and staff performance for upper management.
• Ensure accurate record-keeping and compliance with financial policies.

• Bachelor’s degree in Business Administration, Retail Management, or related field preferred.
• 5 years of experience in retail management, preferably in a sports or specialty retail environment.
• Strong understanding of pickleball and passion for the sport.
• Excellent leadership, communication, and interpersonal skills.
• Proficient in inventory management software and point-of-sale systems.
• Ability to work flexible hours, including evenings and weekends as needed.

• Competitive salary and performance-based bonuses.
• Employee discounts on merchandise.
• Opportunities for professional development and growth within the company.
• A fun and engaging work environment centered around a passionate community of pickleball enthusiasts.