Theme Park Operations Assistant

Customer Service Excellence

• Serve as a point of contact for customers, providing assistance and information about WynSports activities and F&B offerings.
• Handle customer inquiries, address feedback, and ensure guest satisfaction across both outlets.

Daily Operations Management

• Manage daily opening and closing routines, ensuring all service areas, equipment, and supplies are well-prepared and organized.
• Coordinate both recreational and F&B operations for smooth service delivery.

Order Processing & Food Preparation

• Oversee food order processing through the digital system, prepare food items according to standards, and coordinate customer pickups.
• Maintain food quality and compliance with hygiene protocols.

Sales & Promotion

• Promote WynSports offerings and F&B products to enhance guest experience, upsell where appropriate, and support sales growth.

Safety & Compliance

• Adhere to all health and safety regulations, perform regular safety checks, and ensure a safe environment for both guests and staff.

Cash Handling & Reporting

• Manage guest payments, reconcile daily sales, and prepare accurate financial reports for management.

Inventory & Stock Management

• Track inventory levels, replenish supplies, and maintain organized storage areas for efficient operations.

Training & Team Development

• Participate in training sessions to continuously improve service and operational skills, and support team development.

Facility Maintenance & Cleanliness

• Maintain high standards of cleanliness and upkeep of all service areas, address minor maintenance issues, and coordinate with the maintenance team for larger repairs.

Additional Support

• Provide support to the Operations Executive in any ad-hoc tasks or special projects to ensure smooth and effective daily operations.

• Diploma or Degree in Hospitality, Business, Culinary Arts, or a related field. Fresh graduates are encouraged to apply.
• 1-2 years of experience in operations management is advantageous, preferably in leisure and food service.
• Basic proficiency in English to handle simple customer interactions. Ability to communicate in Mandarin is an added advantage.
• Flexibility to work at Wyndham Suites KLCC, 6 days a week, including weekends and public holidays.
• Available for morning (9:30 AM – 5:30 PM) or afternoon (2:30 PM – 10:30 PM) shifts.
• Full-time positions available for Ground Staff and Supervisor Levels.
• Strong leadership, communication, and problem-solving skills.
• Detail-oriented and customer-focused mindset.
• Positive working attitude, hardworking and responsible

If you are passionate about hospitality or leisure and looking to work in a dynamic environment, we invite you to join our team and be part of delivering memorable guest experiences.