Customer Service Executive

A Day in Your Life at MKS:

As a Customer Service Executive at MSD Malaysia, you will partner with Sales Team and Internal Team to provide best support and service to Customer. In this role, you will report to the Assistant Customer Service Team Lead

Job Description

(Mission/Responsibilities)

• Process sale orders, price maintenance, customer returns, customer billing and delivery documents, credit/debit memo, equipment on loan agreement, following to the standard operating procedures and system
• Manage transport/shipment planning to ensure accuracy and on-time delivery to customers
• Handle customer complaints by coordinating with relevant stakeholders in order to seek for appropriate solu-tions and alternatives within the time limits; follow up to ensure resolution
• Build sustainable relationships and customer trust through interactive and professional communications either by phone calls or emails
• Be a primary liaison for all MY customers and relevant stakeholders in regarding to order and delivery inquiries
• Ensure personal and functional KPIs are met
• Always seek for continuous process improvements in regard to customer services.
• Share best practices and interacting with counterparts across the region and globally
• Performs other duties, tasks and responsibilities as assigned or required
• Additional responsibility: “Safety remains the number one priority by making it an integral part in all activities; En-sure all work is completed safety & in compliance with laws, regulations & Atotech standards. Demonstrate ongo-ing visibility at sites & consistent interaction with staff and contractors at all level”.
• Travel Requirements: NO
  
  

Requirements

• Bachelor’s degree in Business Administrative or related field
• At least 2-3 years experiences in customer service field, chemical industry is preferred
• Knowledge in customs trade requirement e.g. GPB, LMW, FTZ application is a plus
• Knowledge of Office software and SAP SD module, specifically in order to delivery process
• Good command of spoken and written communication skills in English and local language(s)
• Customer orientation with good service-minded attitude, ability to remain professional and courteous with cus-tomers at all times
• Ability to coordinate across functions and locations to ensure successful outcomes
• Self-motivated with high sense of urgency, resourcefulness and adaptability
• Effective time management skills including sequencing of own works with effective resource management