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Job Description
- Formulate strategic and operational objectives. Define Standard Operation Procedure (SOP) and best practice for the team. Enforcing policies and procedures.
- Monitor daily operations. Ensuring all operations are carried on in an appropriate, cost-effective way. Handle operations issues proactively and escalates appropriately.
- Keep Head of Card Operations advised of any operational / process weaknesses and non-compliance with controls in Card Operations.
- Establish service level agreement, conduct quality assessments, perform quality controls and monitor KPIs
- Improve operational management systems, processes and best practices.
- Analyzes, designs, documents, and implements internal reporting systems and procedures for the team.
- Recruit, select, train, assign, schedule, coach, counsel, and discipline staffs.
- Designs, coordinates, and implements training programs for staffs within the card operations regarding operating policies and procedures.
- Continuously review, recommend and implement improvements / enhancements to operational procedures & workflow within card operations.
- Maintain good working relationships with clients, suppliers, vendors and internal departments.
- Complete audit and address audit findings.
- Ensure timely settlement with payment networks and merchants.
- Ensure timely submission of regulatory reporting and card scheme reporting.
- Ensure accuracy in reconciliation and payments; execute all the financial transaction in timely manner and in compliance.
- Candidate should possess a Bachelor Degree, Diploma / Advanced Diploma, Professional Certificates or equivalent in Finance / Accountancy / Banking.
- Preferably at least 7 years of related working experience.
- Preferably Executive specializing in Finance / Banking / Insurance or equivalent.
- Strong time management and decision-making skills.
- Excellent critical thinking and management skills.
- Proven work experience as Operations Manager or similar role.
- Thorough knowledge of end-to-end life cycle of settlement, reconciliation and regulatory reporting in Issuing and Acquiring business.
- Good communication skills in English, Malay language for both spoken and written, able to communicate in Mandarin is an added advantage.
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