Epicareer Might not Working Properly
Learn More

Service Desk Analyst (Interns)

RM 2,000 - RM 2,499 / Per Mon

Apply on

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


Original
Simplified
Job description We are a UK based, award winning, IT services and technology company with over 25 years’ experience. Job Requirements and Responsibilities: Acting as a point of contact for technical escalations within the Service Desk Team, working alongside and feeding back resolutions to the team Managing incidents, requests and problems Providing a first-class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction across all clients Ensure the highest level of trouble shooting is applied to every customer contact made through the use of agreed scripts and processes Supporting all modes of customer contact are monitored and responded to – Telephone calls, Emails, Self-service tickets Providing 1st and 2nd line remote support Recording and maintaining the knowledge and known error database Proactively identify process, system, template and standard documentation improvement opportunities within the team, highlighting accordingly to the Shift Manager Following agreed processes and contributing to their continual improvement Key Skill Requirements: Technical knowledge of and previous experience of supporting Windows Operating Systems Office 365/Office Applications Microsoft Exchange Mobile Device Management VMware Knowledge of Networking (firewalls, routers and switches) Competencies: Fresh graduates are welcome to apply Excellent communication skills in English Must be based in Malaysia Job Types: Full-time, Permanent Pay: RM1,800.00 - RM2,000.00 per month