Customer Service Agent - Korean
Salary undisclosed
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• Attending to all inquiries/issues from global customers on multiple channels including email, chat, voice, and social media. • Liaising with both internal & external stakeholder e.g. product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc. • Maintaining a working knowledge of company products to effectively communicate with customers. • Creating and maintaining strong relationships with company partners and external stakeholders. • Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.
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