User Support Specialist / Call Centre

Maxim Rides&Food Delivery is one of the leading players in the fast-growing online services industry. Our mission is to provide convenient, reliable, and safe transportation and delivery solutions to our customers. With our innovative technology and commitment to excellence, we are reshaping the way people travel in Malaysia. We are looking for young and ambitious individuals who love to communicate with different types of people and interested to grow together with an international business (fresh grads/inexperienced are welcome to apply). Duties: - Interact with clients via phone or live chat to address their requests, concerns and feedback; - Resolve service problems by clarifying the customer's complaint and determining the cause of the problem, selecting and explaining the best solution to solve the problem; - Handle online registration process of riders/couriers and assisting them in solving work related issues; - Data entry and work with CRM system We Offer: - Free online training course from the first day of working; - Stable remuneration each month without delay, annual salary revision depending on your performance; - 5-day working week (Tuesday - Saturday: 9 am - 6pm) on-site work from Kuantan office; - Support in all business processes (legal assistance, advertising and digital marketing, IT and tech support, customer service quality, accounting, HR, etc.); - An experienced mentor who will teach you about the nuances of our business; - Possible growth & career advancement. Requirements: - Experience in Call Center / Telemarketing will be an advantage but is not mandatory; - English skills: minimum B1-B2 level; - Top-notch communication & problem solving skills; - Phone etiquette and good listening; - PC literate.