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About Us
We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.
Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other and achieve our goals. We aim to raise the bar high. We look for people who are committed to innovation and success and act with integrity to become and be a part of one of the most diverse group of experts in our industry, anywhere around the globe.
Global in outlook, local in practice – and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.
Job Description
Provide first level support for SLB's global network infrastructure.
Roles And Responsibilities
We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.
Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other and achieve our goals. We aim to raise the bar high. We look for people who are committed to innovation and success and act with integrity to become and be a part of one of the most diverse group of experts in our industry, anywhere around the globe.
Global in outlook, local in practice – and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.
Job Description
Provide first level support for SLB's global network infrastructure.
Roles And Responsibilities
- Remotely monitoring and reacting to infrastructure monitoring events utilizing the incident management tools.
- Working with 4 Shify Leaders of the Enterprise Management Center (EMC).
- Working with IT personnel of all levels within SLB.
- Adhering to all standard of confidentiality and security.
- Troubleshoot infrastructure incidents per documented procedures.
- Updating Incident log for toubleshooting.
- Prioritize incident and customer request.
- Report adverse customer conditions to the EMC Shift Lead for evaluation or escalation.
- Identify incorrect information on documents within the Network Operations Center (NOC) and assist on maintaining information integrity.
- Follow business support strategy and direction.
- Bachelor’s degree in Engineering, Electronics & Telecommunication, Computer Science, or IT. Majoring in Networking is preferred.
- Have strong communication skills in English and a demonstrated ability to work closely with a team of dedicated individuals.
- Analytically minded with excellent problem-solving skills.
- Computer and networking hardware knowledge required.
- Basic IP network protocols knowledge required.
- Certification on Cisco CCNA or Cloud is a plus.
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