Customer Service Executive
Salary undisclosed
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Shangri-La Customer Engagement & Process Transformation Kuala Lumpur
Looking for a potential and passionate Customer Service Executive
Do you want to be part of a business that creates colourful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally!
How will you feel to be part of a brand known for setting Hospitality standards and a career with one of the largest employers in Malaysia? Want to be associated with a 50year old large globally diversified organization that operates with a set standard of values, ethics and work culture!
Very importantly, are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its own Customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!
What will you learn and be part of?
Looking for a potential and passionate Customer Service Executive
Do you want to be part of a business that creates colourful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally!
How will you feel to be part of a brand known for setting Hospitality standards and a career with one of the largest employers in Malaysia? Want to be associated with a 50year old large globally diversified organization that operates with a set standard of values, ethics and work culture!
Very importantly, are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its own Customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!
What will you learn and be part of?
- Receive industry-best training that will equip you with soft and technical skills for the role.
- Gain confidence in meeting and exceeding the expectations of our global customers.
- Get comfortable in handling emails and calls and potentially chats
- Be part of our multilingual sales-oriented service team supporting our customers on their Reservations and Loyalty Program Queries
- The opportunity to work and grow in a diverse culture with a rewarding career
- Gain personally and professionally through in-house Development Training
- Ability to converse & write in Mandarin & Cantonese will be required to serve respective market and liaise with Mandarin speaking clients and stakeholders. Excellent spoken and written English is an added advantage.
- Pleasant personality with good communication skills
- Diploma /Degree holder in any discipline or SPM/STPM/IGCSE or equivalent qualification with relevant working experience
- Preferably min 1year experience in Contact Centre, experience in hospitality/Online Travel Agency and customer service
- Computer literate and internet savvy.
- Positive attitude and a team player with passion in delivering World Class customer service.
- Willing to work in a shift environment (24/7 operations)
- Ability to work under pressure to meet or exceed set performance standards
- Open to Malaysians only
- Self-motivated
- Detail-oriented
- Customer focused
- Flexible
- A Doer
- Calm under pressure
- Uses initiative
- Empathetic internally and externally
- Reliable
- Determined
- Resilient
- Approachable
- Consistent
- Believes in and exhibits PRIDE (personal responsibility in delivering excellence)
- Free stay at any of our Hotels globally (one of a kind in the industry)
- 5-Day work week (shift based)
- Earn an attractive monthly salary.
- Shift allowance
- Earn monthly language allowance of up to RM 1200
- Discretionary performance-based bonuses and incentives
- Paid Training and career development opportunity
- Socso, EPF, EIS and medical insurance coverage
- Annual Preventive Health Screening
- Annual Leave
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