Customer Service Executive

Peoplelogy Development Sdn Bhd

• WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  
  

Job Summary

Corporate CS & OP Executive need to provide exceptional support to clients throughout their training journey. The role will involve addressing inquiries, resolving issues, and ensuring client satisfaction. The ideal candidate possesses strong communication skills, problem-solving abilities, and a passion for delivering outstanding customer experiences.

Key Responsibilities

• Client Interaction
• Respond promptly to internal & external client inquiries.
• Assist clients & trainers with training arrangements.
• Address client concerns and complaints in a timely and professional manner.
• Build strong relationships with clients and foster loyalty.
• Administrative Tasks
• Maintain accurate records of client interactions, inquiries, and resolutions.
• Coordinate with internal departments & trainers to ensure a smooth client experience.
• Assist with marketing and promotional activities as needed.
  
  

Key Requirements

• Strong interpersonal and problem-solving abilities.
• Proficient in computer applications (MS Office).
• Ability to multitask and prioritize tasks effectively.
• Customer-oriented mindset with a focus on delivering exceptional service.
• Possessed own transport.
  
  

Job Type: Full-time

Benefits

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development
• Vision insurance
  
  

Schedule

• Monday to Friday
  
  

Supplemental Pay

• Yearly bonus