Customer Experience Agent

Responsibility:

• Provide quality customer support (24/7) through LiveChat and Digital channels for our customers.
• Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner.
• Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor.
• Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
• Perform administrative tasks involving driver’s account (credit top-up, changes in driver information, etc.
• Support other department campaigns when the need arises.

Must be willing to work on 24-hour-rotation shift.

Requirements:

• Must possess at least a Diploma in any relevant field with at least 0-3 years of working experience in Customer Service industry.
• Required language (s) : Bahasa Malaysia, English. (Chinese and Tamil will be an added advantage)
• Applicants should be Malaysian citizens or hold relevant residence status.
• Excellent verbal/written communication skills in both English and Malay languages.
• Ability to communicate results to management and in a fast paced environment.
• Fresh graduates are encouraged to apply.

Company Description

Optimum Solutions is an enterprise Digital & IT solutions and services company headquartered in Singapore. With 4500+ talented employees across offices and global delivery centers in 9 countries, Optimum Solutions engineers digital transformation for enterprises characterized by agility, efficiency, and innovation.