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- Customer Support: Assist customers with inquiries, complaints, and requests, providing timely, accurate, and courteous solutions.
- Problem Resolution: Address customer issues and concerns effectively, ensuring all problems are resolved to the customer’s satisfaction.
- Order Management: Process orders, returns, and exchanges; track order statuses and provide updates to customers.
- Product Knowledge: Maintain a strong understanding of our products and services to effectively guide customers and offer relevant solutions.
- Data Entry: Accurately enter customer information, transaction details, and feedback into the system.
- Documentation: Keep detailed records of customer interactions, transactions, and resolutions for future reference.
- Collaboration: Work closely with other departments (e.g., sales, technical support, and logistics) to ensure customer needs are met.
- Feedback Collection: Gather customer feedback and communicate insights to improve service quality and customer experience.
- Adherence to Policies: Follow company policies, procedures, and guidelines to ensure compliance and maintain high service standards.
- Minimum Diploma.
- Fluent in English and Mandarin
- Excellent verbal and written communication skills.
- Ability to listen actively and understand customer needs.
- Organizational Skills.
- With/without experience encourage to apply ya.
- Salary is depending on working Experience.
- Interns/fresh graduate may encourage to apply.
- Outstation may apply, as we provide hostel.
- Preferred candidate may comunicate in Mandarin.
- EPF, SOCSO included
- Annual Leave
- Medical Leave and Medical Claim.
- Annual Increment
- Performance Bonus
- Annual Dinner
- Company Trip.
- 5 Working Day (Monday - Friday only).
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