Customer Service (Mandarin Speaker)
RM 2,200 - RM 3,000 / Per Mon
Original
Simplified
- Ensure that team addresses customer inquiries and concerns promptly and professionally via phone, email and live chat.
- To coordinate with Overseas agent on the shipment consolidation by Air & Ocean.
- To coordinate with Operations department to ensure clients shipments arrive and are delivered on time.
- Responsible and resolve for customers' queries follow-up and processing.
- Identify customers' needs, clarify information, evaluate problems raised by customers and provide comprehensive answers and appropriate solutions.
- Achieve at least SPM education.
- Able to read, write and understand Mandarin (Will need to communicate with our client from China)
- At least 1 year of customer service experience.
- Fresh graduate is encouraged to apply.
- Technical proficiency with MS applications (Outlook, Excel, Words)
- Excellent presentation skills and communication skills.
- Good team player and responsible person.
- EPF / SOCSO / PCB
- Annual bonus
- Working 5 days on weekdays and alternately on Saturdays
- Attractive Commission
- Company Annual Trip (Oversea or Local)
- No Night Shift Needed, Normal Working Hours
- Work Life Balance
- Bi-annual Increments
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