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Customer Service (Mandarin Speaker)

RM 2,200 - RM 3,000 / Per Mon


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  • Ensure that team addresses customer inquiries and concerns promptly and professionally via phone, email and live chat.
  • To coordinate with Overseas agent on the shipment consolidation by Air & Ocean.
  • To coordinate with Operations department to ensure clients shipments arrive and are delivered on time.
  • Responsible and resolve for customers' queries follow-up and processing.
  • Identify customers' needs, clarify information, evaluate problems raised by customers and provide comprehensive answers and appropriate solutions.
  • Achieve at least SPM education.
  • Able to read, write and understand Mandarin (Will need to communicate with our client from China)
  • At least 1 year of customer service experience.
  • Fresh graduate is encouraged to apply.
  • Technical proficiency with MS applications (Outlook, Excel, Words)
  • Excellent presentation skills and communication skills.
  • Good team player and responsible person.
  • EPF / SOCSO / PCB
  • Annual bonus
  • Working 5 days on weekdays and alternately on Saturdays
  • Attractive Commission
  • Company Annual Trip (Oversea or Local)
  • No Night Shift Needed, Normal Working Hours
  • Work Life Balance
  • Bi-annual Increments