Customer Service Executive

RM 3,500 - RM 4,300 / Per Mon

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Provide prompt, courteous, and professional responses to customer questions, whether through phone, email, chat, or social media.
Resolve customer issues effectively by identifying solutions and, if necessary, escalating complex cases to higher support teams.
Accurately log all customer interactions, inquiries, and resolutions in the CRM system to maintain up-to-date customer records and facilitate tracking.
Assist customers by explaining features, benefits, and troubleshooting for products and services, ensuring they fully understand the solutions offered.
Recognize opportunities to recommend additional products or services that could benefit the customer, contributing to upselling efforts.
Record and relay customer feedback to relevant departments to improve service quality and product development.
Achieve individual and team performance goals, including response times, customer satisfaction scores, and resolution rates.
Ensure all interactions are in line with company policies and regulatory standards, maintaining professionalism and compliance.
Stay updated on company policies, products, and procedures, as well as customer service best practices, to provide high-quality support consistently.

Minimum qualification of SPM or higher.
Strong proficiency in spoken and written Mandarin, with fluency in Cantonese required; basic English proficiency is acceptable.
Prior experience as a Customer Service Executive or similar customer-facing role is preferred.
A strong work ethic, resilience, and effective stress management are crucial. Candidates should have a proactive approach, a high sense of responsibility, and be adaptable to a dynamic work environment.
A meticulous approach to accuracy and attention to detail is important to ensure high-quality service and maintain accurate records of customer interactions.
Able to quickly assess customer needs, identify solutions, and work efficiently to resolve issues.
This role requires the ability to work both independently and as part of a cohesive team. Collaboration with team members and other departments is essential for consistent service delivery.
No 24/7 shifts are required; preference is given to candidates available to work on-site as needed.