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Customer Service (Travel Consultants)

  • Full Time, onsite
  • Pegasus International Travel Sdn. Bhd.
  • Johor Bahru, Malaysia
RM 3,000 - RM 3,500 / Per Mon


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Simplified
  • Design tour itinerary and create tour departure
  • Customers service and handling phone calls with airlines and ground operators
  • Ensuring the Operations process flow implementations are according to company’s policy
  • Follow up travel activities regarding quotation with ground operators
  • Liaise with the Operation Manager regarding products development
  • Ensuring Payment & Deadlines requirements are actioned for respective airlines and ground operators
  • Collect and pay attention to customer & tour leader’s feedback and provide reaction plans wherever applicable
  • Manage the ground bookings with local ground operator i.e. Hotel Reservation, restaurant bookings, domestic flight
  • Email engagement & communication with ground operator, airlines and arrange for tour assignments to Tour leader
  • Ensure full name list, departure/ arrival date are accurate before air ticket issued.
  • Proficient in English, Mandarin speakers are better
  • Minimum Diploma/ degree
  • Fresh graduates are also encouraged to apply
  • No limitations on disciplines, tourism or related disciplines are better
  • Good at Microsoft Office
  • Basic Salary: RM3,000
  • High performance commission from RM1000 to RM3,000
  • EPF SOCSO
  • Annual leaves
  • Free training+transportations allowance+computer allowance,
  • Chances to travel the world, chances to learn Mandarin
  • Bilinguals working environment
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