Travel Operation
• Design tour itinerary and create tour departure• Handling phone calls with airlines and ground operators• Ensuring the Operations process flow implementations are according to company’s policy• Follow up travel activities regarding quotation with ground operators• Liaise with the Operation Manager regarding products development• Ensuring Payment & Deadlines requirements are actioned for respective airlines and ground operators• Collect and pay attention to customer & tour leader’s feedback and provide reaction plans wherever applicable• Handle customer cancellation, short payment and others• Take charge of private group’s itinerary (exp. custom make itinerary and quotation)• Manage the ground bookings with local ground operator i.e. Hotel Reservation, restaurant bookings, domestic flight• Email engagement & communication with ground operator, airlines and arrange for tour assignments to Tour leader• Ensure full name list, departure/ arrival date are accurate before air ticket issued.
• Minimum Diploma/ degree
• No limitations on discipline, tourism or related disciplines are better • Good at Microsoft Office• Proficient in Mandarin and English. Both written and communication (We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients)
Higer performance commission
EPF SOCSO EIS
Annual leaves
Chances travel to China
Bilinguals working envirnment