Retail Manager
RM 3,000 - RM 4,500 / Per Mon
Original
Simplified
- Supervise, train and assist employees like Retail Assistant, Customer Service and Billing Clerk in customer service, store maintenance and product promotions.
- Create a detailed schedule for the staff, ensuring that IT covers their shifts, breaks, and daily responsibilities.
- Seek ways to better promote the store, the product line and service within the store.
- Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with Purchasing Executive to ensure maximum efficiency in meeting sales goals.
- Manage all controllable costs with a view to maintaining profitability.
- Ensure the store remains clean and presentable at all times.
- Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.
- To entertain and respond promptly to customer inquiry either by telephone or electronically by providing accurate information to the callers.
- To handle customer complaints in a correct information and professional manner and to assist them with enquiries on behalf of the company.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Achieve 100% sales target for Retail.
- Minimum education is Diploma
- Previous experience in retail management, preferably within the pet industry or related sectors
- Experience managing a team and leading by example in a fast-paced retail environment.
- A good understanding of pet products, animal health, and nutrition.
- Passion for animals and knowledge of basic pet care is often a key requirement.
- Strong leadership, interpersonal, and communication skills to effectively manage a diverse team and interact with customers.
- Ability to train, motivate, and develop staff.
- PA Insurance
- Commission
- Medical Claim
- Compassionate Leave
- Marriage Leave
- 5 days a week
- Weekly training
- Staff price
Similar Jobs