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Retail Manager

RM 3,000 - RM 4,500 / Per Mon


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  • Supervise, train and assist employees like Retail Assistant, Customer Service and Billing Clerk in customer service, store maintenance and product promotions.
  • Create a detailed schedule for the staff, ensuring that IT covers their shifts, breaks, and daily responsibilities.
  • Seek ways to better promote the store, the product line and service within the store.
  • Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with Purchasing Executive to ensure maximum efficiency in meeting sales goals.
  • Manage all controllable costs with a view to maintaining profitability.
  • Ensure the store remains clean and presentable at all times.
  • Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.
  • To entertain and respond promptly to customer inquiry either by telephone or electronically by providing accurate information to the callers.
  • To handle customer complaints in a correct information and professional manner and to assist them with enquiries on behalf of the company.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Achieve 100% sales target for Retail.
  • Minimum education is Diploma
  • Previous experience in retail management, preferably within the pet industry or related sectors
  • Experience managing a team and leading by example in a fast-paced retail environment.
  • A good understanding of pet products, animal health, and nutrition.
  • Passion for animals and knowledge of basic pet care is often a key requirement.
  • Strong leadership, interpersonal, and communication skills to effectively manage a diverse team and interact with customers.
  • Ability to train, motivate, and develop staff.
  • PA Insurance
  • Commission
  • Medical Claim
  • Compassionate Leave
  • Marriage Leave
  • 5 days a week
  • Weekly training
  • Staff price