Customer Relations Specialist

Salary undisclosed

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Job Summary

Responsible for a thorough knowledge of the overall Mall’s services, amenities/facilities, store
locations and promotional activities.
Provide excellent customer service to all customers.
To maintain an effective inter-department working relationship for operational issues handling.

Duties and Responsibility

A) Operation Duties

Attend to tenant and customers on all enquiries, complaints/feedback, and problems with
positive attitude and effective communication skills; ensure these are resolved quickly and
tactfully.
Assist customers in providing directions, information, answering questions.
To maintain good rapport with all tenants and educate them about all the promotional
activities.
Ensure cleanliness and proper management of counters, service equipment and accurate
inventory control.
Attend to VIP and special guest arrival. Coordination with relevant department i.e, Security,
Marketing and Building Services on cleanliness, building condition and etc.
Ensure announcements made through the PA system are accurate, clear and consistent.

B) Administrative Duties

To conduct all services and administrative functions of the Customer Service Centre.
Ensure company policies / procedures are adhered to.
Oversee accurate inventory control and maintenance of the department’s equipment and
stocks.
Daily reports are recorded accurately and timely. Any emergencies are to be reported to
Superior.

C) Inter-department Duties

Assist Leasing department in distribution of Memo or other related document to Tenants.
Assist Marketing Department in conducting events and ensure that clients are adhere to the

Promotion guidelines.