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Essential Requirements (Skills Requirements)
6 years of technical experience.
CCNA, CCNP, CCIE or equivalent certification.
Technical / Professional Skills
Hands on experience on Telepresence, CUCM, MS, VCS, Voice communications manager and
hardware.
Creating tailored architecture to customers for third party integrations.
Troubleshooting Video and Voice related issue for Telepresence Calls.
Troubleshooting and configuration on CUCM, IMP, Unity Connection, Expressways and
Gateways.
Configuration and solving issues related to CUCM, TMS, TPS, Conductor, CMS and
Telepresence endpoints to enable voice and video calling.
Configuration and Troubleshooting of Mobile and Remote Access on Expressway-Core,
Expressway-Edge, CUCM and DNS Servers.
Configuration and Troubleshooting for Cisco Telepresence Immersive and Non-Immersive
devices to enable telepresence call capability.
Handling team and pertaining training to the team with new skills.
Handling escalations for CAP and RRR customer accounts.
Working as mediator between partners and BU for defect and research related issues.
Working on Tech zone for creating technical documents which can be taken as reference at
the time of troubleshooting.
Working on the IC-Digitization to automate the issue detection from the logs automatically.
Giving Process and Product training