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Cisco Collaboration L2

Salary undisclosed

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Essential Requirements (Skills Requirements)

 6 years of technical experience.

 CCNA, CCNP, CCIE or equivalent certification.

Technical / Professional Skills

 Hands on experience on Telepresence, CUCM, MS, VCS, Voice communications manager and

hardware.

 Creating tailored architecture to customers for third party integrations.

 Troubleshooting Video and Voice related issue for Telepresence Calls.

 Troubleshooting and configuration on CUCM, IMP, Unity Connection, Expressways and

Gateways.

 Configuration and solving issues related to CUCM, TMS, TPS, Conductor, CMS and

Telepresence endpoints to enable voice and video calling.

 Configuration and Troubleshooting of Mobile and Remote Access on Expressway-Core,

Expressway-Edge, CUCM and DNS Servers.

 Configuration and Troubleshooting for Cisco Telepresence Immersive and Non-Immersive

devices to enable telepresence call capability.

 Handling team and pertaining training to the team with new skills.

 Handling escalations for CAP and RRR customer accounts.

 Working as mediator between partners and BU for defect and research related issues.

 Working on Tech zone for creating technical documents which can be taken as reference at

the time of troubleshooting.

 Working on the IC-Digitization to automate the issue detection from the logs automatically.

 Giving Process and Product training