Epicareer Might not Working Properly
Learn More

Technical Support Advisor

Salary undisclosed

Apply on


Original
Simplified

Job Position: Technical Support Advisor (Mandarin Speaker)

Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain basic knowledge of client products and/or services

• Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services

• Track, document and retrieve information in call tracking database

• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Qualifications

• Atleast Diploma or Degree (IT/ Computer Science/ Engineering)

• Good English Command (B1 or B2)