Internship - Customer Service

Job Responsibilities

• Receive, review, verify and process documentation from customer, shipping agent, co-loader, customs agent & overseas offices/agents;
• Inform delivering parties of customs clearance, delivery instructions and required information;
• Handle daily tasks, customer enquiries, inbound & outbound shipments;
• Work closely with customers & suppliers to ensure smooth operation planning;
• Preparation of shipping documents;
• Monitor shipment status and provide timely updates to customers;
• Assist customers with inquiries (via email & telephone);
• Meet KPI standards, as per the company’s procedures;
• Arrange for transportation, warehousing, or product distribution of imported or exported products;
• Handling customer’s enquiries and shipment closely;
• Able to handle Air & Ocean (FCL & LCL) shipment for exportation & importation;
• All correspondence, relevant to a specific job file, must be kept in the job file at all times and updating into company’s system;
• To build close, strong relationships with all customers, hauliers, trucking vendor and agents as well;
• Declaration of ZB1, ZB2 & ZB4;
• Custom declaration – K1, K2, K3, K8;
• Any other ad-hoc duties as required.

Job Requirements

• Candidate must possess pursuing a Diploma or Degree in Logistics / Transportation or any field;
• Proficiency in all Microsoft Office applications;
• Required language(s): Bahasa Malaysia, English;
• Applicants must be willing to work in Klang, Selangor;
• Pleasant personality, dynamic and aggressive;
• Opportunity to be converted to permanent after internship.