Credit Care Executive

Key Responsibilities: 1. Ensure the optimum level or service is applied to outbound chasing call, inbound payment and dispute calls and all communication received. 2. Build a strong internal and external relationships to facilitate best practice models in collection. 3. To call customer for payment based on ageing report 4. To prepare monthly budget collection and report on budget collection performance weekly during meeting 5. To identify payment made by customer with bank statement and advice Account Team on receivables 6. To arrange dispatch to make cheque collection based on clients information 7. To propose solution on recovery and identify bad debt account 8. To attend weekly or forthnightly meetings with HOD and AGM on collection 9. Assist with any ad-hoc tasks assigned by the Head of Department. 10. Assist the Managing Director / Executive Director when required. Competency Requirements: 1. Diploma or Degree and above. 2. Proficient in English Language for replying emails and using computers. 3. Positive attitude with a willingness to learn, take initiative, work effectively as part of a team, and maintain consistent high-quality work. 4. Basic telephone techniques.