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GENERAL RESPONSIBILITIES (Multitasking) To create a vibrant and welcoming atmosphere for all Customers and staff. To prepare made to order Cold, hot & frappe drinks upon request with high standard of service and customer care. KEY ROLES AND RESPONSIBILITIES (Role in Organisation. Structure & Strategic Impact on Organisation) 1. Department Sales Preparing and serving hot and cold drinks such as coffee, tea, artisan and specialty beverages according to SOP. Servicing customers and taking orders. Ability to work unsupervised and deliver quality work. 1. Department Inventory Ensure the stocks are well maintained at all times. 2. Selling Floor Maintenance Cleaning and sanitizing work areas, utensils and equipment. Cleaning service and seating areas. 3. Consultation Promoting, describing menu items and suggesting products to customers. Customer service skills and knowledge. 4. Attitude & Skills Friendly and polite attitude at all times. Great communication skills. A happy, friendly personality. Positive and approachable manner. Team player qualities.
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