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Service Advisor (Automotive)

  • Full Time, onsite
  • Mercedes-Benz Commercial Vehicles Malaysia
  • Sungai Petani, Malaysia
Salary undisclosed

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Job brief

  • We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians.
  • Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled.
  • Ultimately, you will work directly with customers to understand their needs and provide our Service Technicians with the information required to provide excellent service.


Responsibilities

  • Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
  • Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
  • Manage and oversee the dealership’s workflow and schedule
  • Call customers to advise them about service changes or car pick-up times
  • Maintain positive customer relationships to ensure repeat business


Interested candidates please submit your application through Jobstore