Service Advisor (Automotive)
Salary undisclosed
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Job brief
- We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians.
- Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled.
- Ultimately, you will work directly with customers to understand their needs and provide our Service Technicians with the information required to provide excellent service.
- Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
- Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
- Manage and oversee the dealership’s workflow and schedule
- Call customers to advise them about service changes or car pick-up times
- Maintain positive customer relationships to ensure repeat business
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