Information Technology Service Desk
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Company Description
Virtual Calibre Group is a subsidiary of Japan System Techniques Ltd (JAST), listed on the Tokyo Stock Exchange Prime Market. With operations in Malaysia, Japan, China, Thailand, Singapore, India, and UAE, the company's revenue exceeds RM 1 billion in FY 2023. Virtual Calibre offers SAP, Data Engineering, and Software Engineering Consulting Services in the Asian and Middle East regions, serving clients across various industry sectors with a flexible offshore delivery approach.
Role Description
This is a contract role for an Information Technology Service Desk position at Virtual Calibre Group - A Japan System Techniques Company, located in WP. Kuala Lumpur. The role involves providing technical support, troubleshooting IT issues, managing IT service requests, and delivering exceptional customer service on-site.
Relevant Experience (Yrs):
- Minimum three years or exceed related experience is preferred.
Necessary Skills:
- Knowledge and troubleshooting skills, set of Windows system and MS O365 related knowledge is also required
- Knowledge and work experience in any Service Desk management tool like Service Now, Workspace One, JAMF, InTune etc.
Desired Skills
· Good communication skills and customer interaction skills.
Roles & Responsibilities:
- Provide technical support to meet end user’s satisfaction
- Monitor and respond rapidly and effectively to received requirements from users through the IT Service desk
- Monitor Service Desk tickets assignment and process quests based on prioritization on impact.
- Modify configurations, utilities, software default settings, etc. for the local workstation
- Service Desk Tracking software’s utilization and maintenance
- Document the internal procedures
- Install, test and configure new workstations which is also containing peripheral equipment and software
- Escalate issues which is out of Service Desk scope
Generic Managerial Skills:
- Be able to coordinate with different parties for issue resolving
- Track service desk tasks/activities
- Report consolidation and preparation according to the requirement of leadership’s
Language:
· Mandarin
· English is a plus