Service Account Manager, Penang

Build your best future with the Johnson Controls team!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What you will do:

Service Account Manager role will be responsible to lead all aspects of the day-to-day activities of field technician team and plan monthly customer routes. To maintains customer happiness while balancing financial goal and to ensure safety compliances and polices are met. Analyze teams’ performance and recommend best suited changes to ensure profitable outcome.

How you will do it:

• Performs service project management within branch by assisting with scheduling, estimation, manpower analysis, material logistics, establishing performance standards
• To provide customer support and ensure customer happiness; leading Front Line Service Professional (FLSPs) to drive labor and material growth
• Supervises and coordinates the activities of service technicians and others in the delivery of quality service to customers
• Plan and ensure technical support is available for field and sales personnel
• Manages team budget and overhead accounts as assigned. Provides input to drive Labor and Material (L&M) growth and identifies sales leads through the FLSPs
• Drive operational excellence for the service team to our customer by pre-determine financial and non-financial objectives
• Responsible for estimating reviews for all business assigned and to set/supervise goals and gross margin delivery and profitability
• Coordinates with Client Services and Sales representatives to provide estimating reviews in the following channels of growth potential: renewable service agreements, expanded scope of renewal base, new service agreements, field proposals, retrofit projects and unscheduled repair.
• Ensure the compliance of safety program, ISO procedures and ethics polices are being met.

What we look for:

• Minimum 6 years of experience with the related field (HVAC or M&E)
• Bachelor’s Degree in engineering or equivalent
• Demonstrated ability in managing team (Technician and Engineers)
• Strong experience in interacting with building owner, customers, dealers, and contractors etc.
• Experience in leading development and growth of service operation (knowledge in green & energy solution is a plus)
• Good interpersonal and time leadership skills
• Capable of working efficiently in a fast-paced environment under pressure and excellent attention to detail
• High level of expertise in MS Office software including Outlook, Word and Excel
• Experience in using Service tools such as Service Max will be advantaged.
• Good command of English communication (oral and written communication skills)

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy