Customer Service Executive (Treatment Coordinator)
RM 3,300 - RM 3,500 / Per Mon
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Simplified
- Make calls to customers to explain treatment guidance.
- Update and keep track of customers’ status.
- Resolve customers’ complaints and enquiries by establishing strong rapport with customers through effective communications and problem resolution.
- Keep records of customer interactions, process customer accounts and file documents
- Liaison with customers on transport arrangement for goods delivery and generate delivery orders.
- Support all administrative issues, ie billing, monthly report.
- Perform other ad-hoc projects or duties as and when required.
- Good verbal and written communication skills in Bahasa Malaysia, Mandarin and English. Prefer Mandarin speaking candidates as Customer Service Executives will have to deal with Mandarin-speaking clients.
- Minimum 2 years of related working experience
- Possess minimum education level, Diploma in related field
- Able to work in a multi-cultural environment and with people of all levels
- Meticulous and possess positive attitude
- Good sense of urgency
- Flexible and adaptable
- Proficient in computer skills - MS Word, Power Point, Excel
- Performance bonus
- Medical and dental benefits
- Staff purchase discounts
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