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Customer Service Executive (Treatment Coordinator)

RM 3,300 - RM 3,500 / Per Mon


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  • Make calls to customers to explain treatment guidance.
  • Update and keep track of customers’ status.
  • Resolve customers’ complaints and enquiries by establishing strong rapport with customers through effective communications and problem resolution.
  • Keep records of customer interactions, process customer accounts and file documents
  • Liaison with customers on transport arrangement for goods delivery and generate delivery orders.
  • Support all administrative issues, ie billing, monthly report.
  • Perform other ad-hoc projects or duties as and when required.
  • Good verbal and written communication skills in Bahasa Malaysia, Mandarin and English. Prefer Mandarin speaking candidates as Customer Service Executives will have to deal with Mandarin-speaking clients.
  • Minimum 2 years of related working experience
  • Possess minimum education level, Diploma in related field
  • Able to work in a multi-cultural environment and with people of all levels
  • Meticulous and possess positive attitude
  • Good sense of urgency
  • Flexible and adaptable
  • Proficient in computer skills - MS Word, Power Point, Excel
  • Performance bonus
  • Medical and dental benefits
  • Staff purchase discounts