Reservation Supervisor

• Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction. • Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc. • Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times. • Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services. • Answer guest inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions etc. • Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls. • Assists and prepare in groups pre-arrival process and also preparing group rooming lists. • Maintains a clean and organized work area. • Attends all scheduled meetings as required with HOD's or Sales team. • Create and manage rates and packages configured on the Hotel software. • Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc.