Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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IT Support

Salary undisclosed

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Job Responsibilities:

  • Provide 1st / 2nd level of helpdesk support to our international clients via phone, chats, or emails in a timely and professional manner.
  • Ensure incidents are logged and updated in the Zendesk ticketing system.
  • Monitor all ticket statuses in Zendesk and ensure issues are followed through and closed satisfactorily.
  • Build a good rapport with clients.
  • Learn and achieve a good understanding of product features.
  • Diagnose and resolve technical problems, escalate complex issues to appropriate teams when necessary.
  • Guide customers through troubleshooting steps and provide clear and concise instructions.
  • Document customer interactions, technical solutions, and troubleshooting steps.
  • Collaborate with cross-functional teams, including Engineering and Product Management, to resolve technical issues and improve product functionality.
  • Perform testing tasks based on Use Case scenarios.
  • Work in Batam/Bandung office
  • No hybrid/remote/WFH options

  • Job Requirements:
  • Good command of English is a must.
  • Educational background in IT software is required.
  • Knowledge of support framework best practices.
  • Minimum of 2 years of experience in a technical customer support or application customer support role, preferably in a software or technology company.
  • Strong technical aptitude and troubleshooting skills, with the ability to analyze and solve complex technical problems.
  • Excellent communication skills, both written and verbal, with the ability to communicate technical information to non-technical users effectively.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Proficiency in using SQL commands.
  • Proficiency in using a ticketing system such as Zendesk will be an advantage.
  • Ability to communicate (verbally and in writing) with Mandarin-speaking clients will be an advantage.
  • Willingness to work overtime when necessary.

Other Info:

  • 5 days work per week
  • Job Types: Full-time, Contract
  • Insurance
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