Service Advisor
- Full Time, onsite
- Sime Darby
- Malaysia | Selangor | SDSA Ara (B113), Malaysia
Salary undisclosed
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Sime Darby Swedish Auto Sdn. Bhd.- Attend to all (internal & external) customers’ service/ repair needs with specific business criteria.
- Compulsory to follow VCM customer care processes from appointments to post service follow up and achieve the targeted customer post service follow up and retention rate.
- Conduct RATC.
- Manage Work in Progress (WIP), Back Orders Not Released (BONR) and all customer complaints.
- Communicate and liaise with HOCS on major issues to resolve all complaints amicably and timely.
- Work as a TEAM to resolve all daily operations effective and efficiently and take part and role in all events or activities conducted by SDSA.
- Ensure self-grooming and cleanliness (personal, workstation and surrounding) are at the highest standards.
- Reconfirm vehicle without overdue oil service, history checked, expiry of warranty period, approval gain from VCM before any recommendation of parts replacement.
- Ensure all operational documents are correct and complete and within EDMS and GCAD compliance.
- To carry out other operational duties required and as requested by leader or superior.
About Sime Darby
Size | More than 250 |
Industry | Agricultural Products & Services |
Location | Malaysia |
Founded | 1 January 2007 |
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