IT Helpdesk Support Technician

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:

The Site Support team acts as the primary user-facing support staff for Level 2 IT. In this role you will enthusiastically teach internal users how to best interact with and utilize technology; providing support as needed via face to face interaction, chat, email, and video calls.

WHAT YOU’LL DO:

• Level 2 OS troubleshooting (Windows and Apple) user endpoints – virtual desktop, PC & laptop
• Microsoft and Apple desktop application installation and support
• Troubleshooting OS and Microsoft applications using log files to fetch events/error log files
• Software update / upgrades to be done using approved deployment tool as per agreed bank standards
• Installation and configuration of OS (Windows and Apple)
• Installation and configuration of all applications as per BAML user requests while adhering to software policies
• Monitor and prioritize incident tickets received through bank standard ticket management system (ITSM)
• Reimaging of laptop, swapping hardware on equipment
• Support all desktop hardware devices and peripherals including LCD, keyboard of all types, mouse, webcam, speakers etc.
• Installation & Configuration of drivers for standard peripherals like Printer, Scanner, and Modem Etc. Desktop rollout / replacement for users
• Ensuring endpoint patching up to date using BAML tools
• Installing and configuring messaging client on workstations
• Email troubleshooting and housekeeping at the client end (Outlook)
• Troubleshooting & resolving user problems remotely for Second level using available tools and engineer dispatch at third level.
• Support of corporate mobile devices.
• Support file printing from desktop environment.
• Escalate issues in a timely manner as appropriate for incident classification
• Support of various virtual meeting software.
  
  
  

WHAT YOU NEED TO SUCCEED:

• 5+ years of experience as an IT Support Engineer, Analyst, or Administrator
• L2 Desktop Technical domain efficiency, Troubleshooting Skills for desktops, laptops, thin clients, HVD
• Well versed in both OS & Hardware related troubleshooting skills
• Hands on-experience with Windows/Mac OS environment
• Customer focused, excellent communicator and detail-oriented work ethic
• Ability to work individually and within a team, Positive mindset and Can-Do attitude
• Flexibility to work outside of standard work hours to accommodate special projects
• Must speak fluent English
  
  
  

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit