Application Support
RM 4,000 - RM 5,000 / Per Mon
Original
Simplified
Responsibilities:
- Provide support to end users on inquiries to Optical and Ophthalmic instrument Software via phone/email / remote assistance.
- Provide both on-site/off-site Software technical assistance, troubleshoot and resolve issues.
- Conduct product (Software/Application) training to end users.
- Involve in ad-hoc projects, pre-implementation discussions.
- Resolve customer technical issues in a timely & professional manner.
- To perform analysis on software application functionality and input for improvements.
- To conduct periodic sales and service visits.
- To participates in trade shows, conferences and other projects as determined.
- Any other responsibilities assigned by the Management.
- Willing to travel outstation.
- Flexible working hours.
- Language(s) required: Mandarin, English and Bahasa Malaysia.
Skills & Competencies:
- Analytical and problem solving.
- Excellent communication skills.
- Multi-tasking and time management.
- Computer literate and proficient in Microsoft Office application.
- Knowledge of Good Distribution Practice for Medical Devices (GDPMD).
- Able to speak in English and Bahasa Malaysia.
Education & Experience:
- Degree in Information Technology or equivalent.
- Preferably with minimum 1 years’ experience in software support.
- Basic Salary+Petrol Allowance+Standby Allowance+Outstation Allowance.
- Petrol/Toll/Car park claim.
- Yearly Performance Bonus.
- Annual Salary Increment.
- EPF/SOCSO/EIS/Medical/Vision/Healthy award/Insurance.
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