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JS Customer Service Representative (Ecommerce)

  • Full Time, onsite
  • AGENSI PEKERJAAN EEEVO RECRUIT SDN. BHD.
  • Kuala Lumpur, Malaysia
RM 7,000 - RM 7,000 / Per Mon

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仕事内容:

Job Description:

Respond to order-related inquiries:
Respond to customer inquiries regarding order status, shipping delays, or order errors

・Process returns and exchanges: accept requests for product returns or exchanges and follow appropriate procedures
・Assist with account management: provide assistance with account issues such as password resets, account security and login issues, or updating payment information
・Provide product information: answer questions about product specifications, usage, compatibility, etc.
・Manage feedback and reviews: respond to customer reviews and feedback and escalate to internal team as needed
・Explain shipping options: explain various shipping options and membership benefits to help customers make the best choice
・Handle lost or damaged shipments: investigate and provide solutions for items lost or damaged during shipping Listening to feedback on various customer issues, providing possible assistance, and advising on future purchases

Requirement:

Only those who have lived in Japan or have done CS in Japanese are eligible

その他:

Job Type: Full-time

Pay: RM7,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave

Schedule:

  • Afternoon shift
  • Day shift
  • Rotational shift

Supplemental Pay:

  • Performance bonus

Application Question(s):

  • Would you able to read and write in Japanese (Kanji, Hiragana, Katagana)?
  • Have you ever lived in Japan? or Do you have experience in customer support in Japanese?

Education:

  • STM/STPM (Preferred)

Language:

  • Japanese (Required)