JS Customer Service Representative (Ecommerce)
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仕事内容:
Job Description:
Respond to order-related inquiries:
Respond to customer inquiries regarding order status, shipping delays, or order errors
・Process returns and exchanges: accept requests for product returns or exchanges and follow appropriate procedures
・Assist with account management: provide assistance with account issues such as password resets, account security and login issues, or updating payment information
・Provide product information: answer questions about product specifications, usage, compatibility, etc.
・Manage feedback and reviews: respond to customer reviews and feedback and escalate to internal team as needed
・Explain shipping options: explain various shipping options and membership benefits to help customers make the best choice
・Handle lost or damaged shipments: investigate and provide solutions for items lost or damaged during shipping Listening to feedback on various customer issues, providing possible assistance, and advising on future purchases
Requirement:
Only those who have lived in Japan or have done CS in Japanese are eligible
その他:
Job Type: Full-time
Pay: RM7,000.00 per month
Benefits:
- Health insurance
- Maternity leave
Schedule:
- Afternoon shift
- Day shift
- Rotational shift
Supplemental Pay:
- Performance bonus
Application Question(s):
- Would you able to read and write in Japanese (Kanji, Hiragana, Katagana)?
- Have you ever lived in Japan? or Do you have experience in customer support in Japanese?
Education:
- STM/STPM (Preferred)
Language:
- Japanese (Required)