Call Centre

• Deal efficiently and courteously with all guests’ complaint and request.
• Ensure use right channel when advising or requesting items / services for guests.
• Ensure attend all communications meetings.
• Effect fast and efficient monitoring and follow up of guest requests.
• To be fully conversant with the Hotel Emergency and Evacuation procedures.
• Accurately take Room Service orders, Restaurant reservations and any other guest requests.
• To be fully conversant with manual department procedures to be used in the event of the Hotel’s systems being off-line.
• This position includes night shift work as well as early and late shifts on a rotating basis.
• Must know all Hotel products and services and actively recommend to our guests.
• Ensure that there is a thorough hand over at the completion of each shift.
• Ensure all call centre correspondence is completed within 24 hours

Job Type: Full-time

Pay: RM1,800.00 - RM2,200.00 per month

Benefits:

• Meal provided

Schedule:

• Rotational shift

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Call Center: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)