Customer Service Executive

Work Schedule

Environmental Conditions

Job Description

Fisher Scientific Malaysia is one of the well-established service providers in offering various scientific product portfolios to local market to support applications such as research and development, quality assurance, pilot plant and some level of production scale. The versatility of the product offering allows the company to serve into a vast market segmentation which ultimately meeting our Organization Mission in making the world healthier, cleaner and safer. Customer Service is playing an important role to coordinate and complete the end to end process in commercial operation and contributing in a team work to deliver excellent customer experience and achieving company annual revenue commitment

The role provides a great platform to interact and build good collaboration not only with external customers but also other internal functionality teams e.g. Purchasing, Warehouse, Commercial, Marketing, Regulatory and more. The key responsibility is to support commercial team on daily routines which covers from attending incoming enquiries till completing the order processing process to ensure the ontime goods delivery. Addressing and solving challenges as and where necessary with the relevant stakeholders. Learning and adhering to the local and corporate’s compliance requirement when executing the business processes. Continue in driving self-improvement to deliver good quality of service to both internal and external customers.

POSITION SUMMARY:

To support sales activities through quotations, tenders, managing e-platforms for tender submission & e-bidding,

Handling of enquiries from various media & sources & managing customers’ orders till delivery.

Key goal is to meet the needs of business and customers with efficient and effectiveness, and ultimately to

Achieve customer satisfaction, customer-centric focus and goals/AOP set by the company.

Minimum Requirements/Qualifications:

• Degree / Diploma in Science related field is preferred.
• At least 1 to 2 year of experience in Customer Service and order processing (handling end to end transactions in Quote to Bill) is preferred.
• Fluent in BM & English communication and written skills in.
• Preference is proficient in SAP system.
• Proficient in MS Excel and other Microsoft Office applications
• Able to work independently and work well in a team environment.
• Positive attitude and willing to learn
• Ability to multi-task, prioritize and time management in order to meet customer commitments in a fast-paced and dynamic environment