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Customer Service(CI07)

  • Full Time, onsite
  • Agensi Pekerjaan Career International FOS Sdn Bhd
  • Cheras, Malaysia
RM 3,000 - RM 3,800 / month

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  • Ensure service delivered to customer, partner and/or riders meets contractual KPI’s
  • Clarify customer requirements; ask more question to understand the problem better, use SOP knowledge and resources to appropriately provide resolution
  • Listen attentively to customer needs and concerns
  • Demonstrate empathy while maximizing opportunity to build rapport with the customer.
  • Participate in efforts to boost customer satisfaction and improve the business.
  • Handle several chats and issues at the same time.
  • Always maintain a professional image to reflect the brand.
  • Be a patient listener to help manage customer with care.
  • Pass the client assessment first then will proceed to online interview session.
  • Can work on a 24/7 rotational shift
  • Able to read Mandarin traditional words
  • Able to mainly handle live chat & email and outbound call.

Job Type: Full-time

Pay: RM3,000.00 - RM3,800.00 per month

Benefits:

  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Night shift
  • Rotational shift

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Language:

  • Mandarin (Preferred)
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