Customer Service(CI07)
RM 3,000 - RM 3,800 / month
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- Ensure service delivered to customer, partner and/or riders meets contractual KPI’s
- Clarify customer requirements; ask more question to understand the problem better, use SOP knowledge and resources to appropriately provide resolution
- Listen attentively to customer needs and concerns
- Demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Participate in efforts to boost customer satisfaction and improve the business.
- Handle several chats and issues at the same time.
- Always maintain a professional image to reflect the brand.
- Be a patient listener to help manage customer with care.
- Pass the client assessment first then will proceed to online interview session.
- Can work on a 24/7 rotational shift
- Able to read Mandarin traditional words
- Able to mainly handle live chat & email and outbound call.
Job Type: Full-time
Pay: RM3,000.00 - RM3,800.00 per month
Benefits:
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
Education:
- STM/STPM (Preferred)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
- Mandarin (Preferred)
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